December 15, 2017

Frequently Asked Questions (FAQ)

What happens during my first visit?

You are read all about what to expect during your first session here. It also addresses what to wear and what to bring with you.


Do I need a doctor’s referral?

In Belgium, you have the right to self-refer or be referred by a doctor. You need to be referred by a doctor (with a prescription) to be able to claim some costs back via your medical insurance.


How long does each session last?

Each session is approx 60 minutes.


Who will see me at the client?

You can opt for Laura, John or Nicolas. Read more about us here.


What is your cancellation policy?

All appointments are scheduled one on one with a physiotherapist for up to one hour. We schedule appointments to provide quality of care so please arrive on time for each scheduled appointment. Notice of at least 12 hours should be given by phone/text/email in the event of cancellation of appointment. If notified with less than 12 hours the patient will be charged for the session.


What does therapy include?

Each session lasts 45 mins to 1 hour and includes use of exercise therapy, mobilizations, manipulation, deep dry needling, home exercise programming and modalities (electrical stimulation/cold laser/ultrasound).

Patients are expected to dress appropriately for the treatment session i.e. shorts and t-shirt according to the area being treated. Clothing may need to be removed for treatment purposes according to the area being treated.


How soon can I get an appointment?

Contact us now to book your appointment.